Your AI Agents for Chat & Voice, Powered by Orlenn
Orlenn is an AI agent platform that answers from your documents with citations, captures leads, files tickets, and escalates to a human when it should. Built for support, sales, and ops teams that need measurable outcomes, not just chat transcripts. Set up in minutes, with no coding required.
From Visitor Question to Measurable Outcome in Seconds
Understand
Orlenn reads every request from chat or voice, classifies intent, and decides what the visitor needs.
01
Ground
Answers are retrieved from your knowledge base and backed by source citations. No guessing when the docs don’t support a reply.
02
Route
An orchestrator sends each request to the right specialist agent (sales, support, ops, or billing) and into your CRM.
03
Act
Beyond answers: capture leads, run structured discovery, file Jira tickets, and complete real workflow steps.
04
Measure
Every conversation rolls up into leads, tickets, resolutions, and satisfaction so you can prove value.
05
Why Teams Choose Orlenn
Stop Hallucinated Answers
Answers come from your documents with citations. When grounding is weak, Orlenn clarifies, refuses, or hands off instead of inventing a reply.
Agents That Do Real Work
Capture leads, file bugs, book meetings, and escalate. Not just talk. Every tool is scoped, gated, and logged.
One Agent, Chat and Voice
The same agent runs as an embeddable chat widget or a live voice call, with your brand, logo, and welcome copy.
Prove ROI, Not Transcripts
A dashboard for conversations, deflection, leads, tickets, resolutions, and knowledge gaps: the numbers you actually report on.
Configure, Don't Code
Build and tune agents without custom engineering. Version history with compare and one-click rollback on every change.
Built for Teams That Need Answers That Work
Orlenn is designed for businesses where visitors expect accurate answers, and teams need outcomes they can measure.
Use Cases
- SaaS Support: Deflect routine questions with cited answers, file real bugs to Jira, and hand off angry customers cleanly.
- Agencies & IT Services: Turn inbound project inquiries into structured requirements briefs before the first call.
- Marketing & Sales Sites: Answer product questions, offer a demo, and capture every visitor as pipeline.
- Internal Ops: Ground answers in your handbook and policies so employees get a source of truth they can trust.
Everything You Need to Deploy Trusted AI Agents
Document-Grounded Answers
Upload PDFs, docs, and text. Orlenn indexes them and answers with the exact passages used as citations.
Agentic Actions
Enable only the tools you trust: lead capture, requirements discovery, Jira tickets (with triage gates), and human handoff.
Chat & Voice Widget
Embed with a snippet. Matches your brand, remembers returning visitors, and runs as chat or live voice.
Smart Handoff & Guardrails
Escalates when it should, resists prompt injection, blocks duplicate actions, and keeps an immutable audit log.
Outcomes Dashboard
Conversations, deflection rate, leads, tickets, resolutions, satisfaction, and knowledge-gap detection.
Versioned Configuration
Create agents in minutes. Multi-tenant by design. Compare versions and restore any save in one click.
Frequently Asked Questions
Orlenn is an AI agent platform developed by Focusteck that answers from your documents with citations, takes real actions (leads, tickets, discovery), and runs on chat and voice, without a custom build for every use case.
Generic chatbots answer from a generic model and leave you with transcripts. Orlenn answers from your knowledge with citations, says when it doesn't know, takes real actions, and reports measurable outcomes.
No. It answers from your documents and cites sources. When grounding is weak, it clarifies, refuses, or hands off instead of guessing.
Yes. It can capture leads, run structured requirements discovery, file Jira tickets, and escalate to a human with operator-queue notifications.
Yes. The same agent runs as an embeddable chat widget or a live voice call.
No. Orlenn uses your knowledge only to answer your visitors, and tenants bring their own model key (BYOK).
BYOK, AES-256 encrypted credentials, role-based access with mandatory 2FA, strict multi-tenant isolation, usage budgets, and immutable audit logs.
Most teams connect knowledge, configure an agent (prompt, model, tools, branding, channels), and embed the widget in minutes, with no coding required.
Ready to Deploy AI Agents That Prove Their Value?
Orlenn gives you grounded chat and voice agents that answer from your documents, take real actions, and turn conversations into leads, tickets, and resolutions you can report on.
